They keep selling us broken products!

<p>My mom and sister bought me a pair of Volkano Bluetooth SD earphones, I think the impulse series, for Christmas. Upon taking them out to test and charge, I discovered that the sound in the one ear was significantly softer and that something was loose/broken inside that side earphone. My mom attempted to return it to the store where she bought it, expecting a new item or cash back. Instead she was treated terribly by the woman behind the counter, never given the option for a gift card or cash - just handed a gift card and told to go to gateway at they have stock. Using her own petrol she went to gateway only to be told they had not had stock since before Christmas!! They tried to contact the pavilion store from gateway for about an hour but to no avail, frustrated my mother then got back in the car and drove back to Pavilion to find out why she was given false information. They could not give a valid reason, and she was told there are more expensive ones at the Musgrave store. She then said she was not traveling to a third shopping centre as the petrol was costing more than the headphones. The manager then came out of the pavilion store room with a pair of the more expensive headphones, the seal was broken, and my mother was told to pay in an extra R100 then she could take the more expensive ones. Firstly I feel she should have gotten that r100 off for being chased around from store to store! And secondly, upon trying out the more expensive ones(M Stuff) at home, they were broken too!! I am utterly appalled by the customer service and the quality of the products! My Christmas present has now turned into a whenever someone has stock waiting game. </p>