PB
Piet B
1 reviews | Active since Nov 2015
23 Nov 2015, 17:43
system fault
Bought 3 cd's. Told me cc is declined but it happens to a lot of people because of system problems, but my cell showed the transaction was completed. I did not receive any paperwork for the alledged decline. The cashier told me to go and draw cash to pay for the transaction and offered no other assistance. Eventually the store manager Dirk sorted the problem. Cashiers are badly trained and have an attitude. Perhaps because I was the only white person in the shop?
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Musica's replyOfficial
25 Nov 2015, 17:03Hello Pbakkes,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our service.
We will be contacting you in order to investigate and resolve your complaint.
We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.
Warm Regards
The Musica Social Media Team | RA
0860 CLICKS (***) | ***| http://www.musica.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our service.
We will be contacting you in order to investigate and resolve your complaint.
We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.
Warm Regards
The Musica Social Media Team | RA
0860 CLICKS (***) | ***| http://www.musica.co.za
Musica's reply25 Nov 2015, 17:03
Official
Hello Pbakkes,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our service.
We will be contacting you in order to investigate and resolve your complaint.
We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.
Warm Regards
The Musica Social Media Team | RA
0860 CLICKS (***) | ***| http://www.musica.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our service.
We will be contacting you in order to investigate and resolve your complaint.
We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.
Warm Regards
The Musica Social Media Team | RA
0860 CLICKS (***) | ***| http://www.musica.co.za