1 reviews | Active since Nov 2016
Somerset Mall manager, assault by the manager
<p>Hi</p> <p>On Saturday 19/11/2016 I went to Musica in Somerset Mall and had the worst experience of my life. I wanted to buy a Bluetooth speaker (JBL) which was marked as R199.95 as was all the speakers of that same model was marked the same price. I looked all over if there was any other Prices marked on the units or on the shelves but there was nothing.</p> <p>I proceeded to the till to pay for the device and when they wrung it up the price on the system was R 1999.95. I told them that this is not the price marked on the unit or any other unit.</p> <p>The manager arrived and ripped the price off and told me he cannot sell the unit to me for the advertised price. I asked him to please put the price back so i can take a picture and report the issue to Musica. He refused and became very angry and nasty. I said i wanted to take a picture of him and report him to Musica franchise and he physically stopped me from doing so. When i argued with him again about putting the price back on the unit so i can take a picture he became worse still and we all proceeded to make a scene. I once again tried to take a picture of him to report him to Musica and he slapped my phone out of my hand and it fell to the ground. We called security to explain the situation and asked him to please let me take a picture of the unit with its original price. He refused and told me to leave "his store" i am not welcome.</p> <p>I am not an unreasonable person but this situation played out in front of everyone at the store including my Fiance.</p> <p>This is completely unacceptable.</p> <p>This did not need to happen, it could have gone completely differently if the manager was helpfull and nice but your "Manager" came through as abusive and dishonest.</p> <p>He said i can lay a complaint but refused to produce the evidence i needed to lay the complaint.<br />He said that they would not refute that the item was wrongly marked.</p> <p><br />We were there @ 1pm on 19/11/2016 <br /> <br />Your speedy response will be appreciated</p>