1 reviews | Active since Mar 2009
Running around like a headless chicken
Hi,<br> <br> I am very disappointed with the service I have recently received from Musica. I have been looking for a PS Vita game called Wipeout 2048, when I went onto the Musica website i was able to find it. So when I went to inquire about the game at the Sandton branch I was told that they were out of stock but there was 1 copy available at the Rosebank Musica. The Sandton branch however was unable to get the game from the Rosebank branch upon my request.<br> <br> I went all the way to Rosebank to get the game, only to be told that it was sent to a different store and they were out of stock.<br> <br> This is extremely frustrating because not only was it a waste of my time, the fact the Sandton branch was unable to get this game for me, but your website does not state that there was limited stock nor does it state which branches have a copy of this game.<br> <br> Upon having a look at the Waterfront branch I was surprised to see that that branch doesn't have a gaming section at all!<br> <br> This is not the first time Musica has disappointed me like this, but this incident has now destroyed all my trust with South African gaming merchants.<br> <br> I shall be ordering all of my games abroad in the future.
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your complaint has been forwarded to our Operational Management Team, and they will be in contact with you to give you further feedback.
We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.
Warm Regards
Musica Social Media Team TT
0860 CLICKS (***) | ***| http://www.clicks.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your complaint has been forwarded to our Operational Management Team, and they will be in contact with you to give you further feedback.
We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.
Warm Regards
Musica Social Media Team TT
0860 CLICKS (***) | ***| http://www.clicks.co.za
