DK
Desivan K

1 reviews | Active since Aug 2014

18 May 2015, 10:22

Ridicualting Other Customers

I write this letter in great disgust and hopefully the last time i visit this store, i have been a loyal customer to musica since 2010 buying cds and games, I went to Musica on the 02 May 2015 at around 14:30pm, i have found out from the guy that works with me that there is a special on bluethooth ear pieces, so i went to the shop and spoke directly to the manager to assist, she told me that there was a guy that came in earlier to place an order as well, so i asked if she can help, and then i left, on Saturday 16 May 2015, the guy that works with me recieves a phone call to tell him that his bluethooth device is here, I phoned the store at around 13:00pm and asked the Manager how come i did not recieve mine as well, she told me the guy came a day before that is very untrue, When i dropped the call, she tells my working collegue that i am rude, this morning 18 May 2015 at around 07:00am this guy asks me why i was so rude, she does not know me and how to deal with customers, I dont want musicas unproffessionalim coming to my work place, i am the customer, i donot owe musica anything to bring me up in front of other customers, this matter should be treated with the highest interest

0
Replies (1)
Musica
Musica's reply18 May 2015, 13:31
Official
Hello desivank,

At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.

Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.

Thanking you for your patience and loyal custom in this regard.

Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za