KM
Kelvin M
1 reviews | Active since May 2015
07 May 2015, 19:44
Refusal Of Handling Returned Goods
I bought earphones at a Musica Store In Pretoria (Sunny Park Mall) Only To find out that they do not have a mic on the them.. went back to the store and Asked For a replacement or my money back and they refused To help me in any way.. Reason Being The Terms And Conditions At the back of their receipt they gave me where i made the purchase were for clicks and not theirs.. <br> <br> *NB* The Terms State That \If you are not satisfied with your purchase you may return it within the first 60 days for a full refund or replacement"<br> <br> Please help...<br> <br> Kind Regards """
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Musica's replyOfficial
12 May 2015, 09:26Hello kmubare15,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
Musica's reply12 May 2015, 09:26
Official
Hello kmubare15,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za