Poor service from store manager

About 3 weeks ago I ordered 4 CDs from Ntabiseng the store manger however it was obvious that she doesn't care whether I get my CDs or not, instead she refered me to another staff member, at first I didn't have a problem until about two weeks ago I came to the store to find out weather my CDs were ordered but to my astonishment only one CD was ordered and I had to ask a staff member to look for Ja-rule CD which was all the time on the browser not set aside as a customer special order, on the 2nd February 2018 I visited the store again to buy CDs that I asked Keziah to keep aside before paying for this CDs I asked Ntabiseng about my CDs that ordered 3 weeks ago she ran away towards the headphones department avoiding me , I followed her and nicely asked her to order my CDs, instead of acknowledging and admitting he mistake she became aggressive and raised her voice and told me that there's too many customers orders so she doesn't have time and I must just wait and she further added that if I want to complain I must phone her Area manager Angela Wilson and head office, she said this to embarrass me in front of her staff and customers,

I am deeply depressed and disappointed as a customer who supports Musical Highveld mall, I bought since November last year more than 20 CDs

If this is the attitude that Ntabiseng is trained to do well it means that my services as a customer in Musical Highveld mall are not welcome so I have no other choice but to spend my money elsewhere especially online music is very cheap there.

Yours sincerely Xolani Nathan