Poor service

I ordered a movie three weeks ago from Jacques, have not even received a call from them to say the movie was ready for collection. Went yesterday (30/05/2015) to Musica to find that they all was looking all over the place to find the movie without any success. One of the shop assistant came to me and ask to re-order the movie, because they can't find it. Their system shows they have two of this specific movie in stock, but they can't seem to find it. The manager was not even in the shop, asked to talk to the second in charge, just to find it is Jacques from whom I ordered the movie.<br> Is this the service that one find these? What happened to great customer service? This is not the first time that this happened to me, in the same shop. About a month ago I was also looking for a movie, but they could not find it, but their system shows they have the movie in stock!!!!