nB
nicholas B
1 reviews | Active since Feb 2015
25 Mar 2016, 11:43
poor service
I was looking for a dvd which wasn't available in store, which had to be special ordered. It's been a month now, after I was told it would take 3 weeks to order. On follow up a week ago I was told it hasn't arrive and when checked on the system it didn't look like it's even been ordered. Management indicated that they would follow up with me the beginning on this week, which they haven't until I went in store today. Same story... I could have ordered it through someone else and had better service. Very disappointed
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Musica's replyOfficial
26 Mar 2016, 11:28Hello nicbouncer,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Operational Management Team, and they will be in contact with you shortly to give you further feedback.
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Operational Management Team, and they will be in contact with you shortly to give you further feedback.
Best regards,
Musica's reply26 Mar 2016, 11:28
Official
Hello nicbouncer,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Operational Management Team, and they will be in contact with you shortly to give you further feedback.
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Operational Management Team, and they will be in contact with you shortly to give you further feedback.
Best regards,