AK
Amanda K
1 reviews | Active since Jun 2015
29 Jun 2015, 15:51
Poor customer service
Today at Musica, Pavillion in Westville, I wanted to pay for some DVD's. I walked up to the till with my purchases. There was a lady behind the till speaking in Zulu to other employees and ignoring me for about the first 2 minutes. She finally looked up and asked me if I wanted to pay to which I rep**** yes. She then called at the top of her voice to a \Lungi"(I think ) whom I assumed to be the person who were supposed to man the till point. This lady behind the till did not inform me that she is unable to assist me and needs to call someone else to do it"
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Musica's replyOfficial
29 Jun 2015, 16:15Hello Mandykich,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Customer Service Centre for further assistance and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Musica Social Media Team | RD
Contact ***| ***| http://www.musica.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Customer Service Centre for further assistance and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Musica Social Media Team | RD
Contact ***| ***| http://www.musica.co.za
Musica's reply29 Jun 2015, 16:15
Official
Hello Mandykich,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Customer Service Centre for further assistance and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Musica Social Media Team | RD
Contact ***| ***| http://www.musica.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Customer Service Centre for further assistance and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Musica Social Media Team | RD
Contact ***| ***| http://www.musica.co.za