EO
ELRIKE O
1 reviews | Active since Dec 2012
05 Apr 2015, 12:24
ordered on 18/1/2015- no response
On the 18th of Jan, me and my son went to look for Transformers. They were offline, so we spent 40 minutes looking for it, crawling on the ground, going through dvds. There is no logical order in which they are arranged. Gave up, and wrote it in the order book. Along with Afrikaans is groot dvd. Went to Musica today. Shelves full of the latter. I was not contacted at all. So nr 1: please sort your store, so we can find things ourselves, as your employees are not helpful in the least. Nr2: please do something about the ordering process, so customers actually get what they ordered.
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Musica's replyOfficial
09 Apr 2015, 15:38Hello elrikeo,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
The Musica Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
The Musica Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
Musica's reply09 Apr 2015, 15:38
Official
Hello elrikeo,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
The Musica Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
The Musica Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za