GL
Gina L

1 reviews | Active since Mar 2015

21 Jul 2015, 11:03

NOT HONOURING A COMPETITION!!!

I won two competitions through Magnum Ice Cream, both on the same day. I won a Spa voucher and a Musica voucher. I used my promotional code sent to me via SMS with Sorbet for the Spa, and I was sent a promotional code for Musica for R100 voucher valid until 31 Jul 2015. I went to Musica to buy two sets of head phones and I produced the SMS. The lady behind the counter said - well, she has never heard of that. So she then called marketing and spoke to a girl who said - its impossible and its ****. They absolutely refused to believe me!!! When I said to the lady at Musica at Somerset Mall in Somerset West that I would then report this to Hello Peter, she said - PLEASE, be my guest.<br> <br> SO HERE IT IS!!!! Lip service, bad service breach of contract and made to look like an ***** in a shop!!!! <br>

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Replies (1)
Musica
Musica's reply21 Jul 2015, 13:15
Official
Hello Gina Lourens,

At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.

We will be contacting you directly in order to investigate and resolve your complaint.

We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.

Warm Regards
The Musica Social Media Team | GK
0860 CLICKS (***) | ***| http://www.musica.co.za