Musica's bad costumer service consultants

I contacted the Musica costumer service consultants via email to see if they can find me a CD (Of monsters and men) after if was out of stock in Stellenbosch. They rep**** to ask me where I can collect the CD. I rep****, naming 5 stores. They told me it was available at Tygervalley and Canal Walk, So I drove from Stellenbosh to Bellville to collect the CD just to find it out of stock. I contacted the consultant about the situation, they did not even apologize for making me drive all the way. They told me I can collect it at Canal Walk, I contacted the Canal Walk store 5 minutes after I received the email, the Canal walk store is also out of stock and placed me on a waiting list, So I emailed the Musica costumer consultants once again to tell them how disappointed I am in how uninformed they are. I have not received an email from them since. With a dying industry and the way you treat your costumers I don't now how you are going to survive, This is why people download music *******.