Musica Mall Of the North

I would like to regrettably lodge a formal complaint in respect to a bad Customer Service provided by the Store Assistant Manager Minkie on the 18th of November 2020, I returned an item which bought on the 17th of November 2020 after noticing that I wrongly bought an incorrect item, which I was welcomed by unprofessional and unruly behavior by someone of Minkie's caliber, she was unprofessional and rude to a point that she even referred me to head office for me to call and lay a complaint, think Minkie need to be trained to have people skills and management skills, very important in a business especially in these trying times for every business, I felt disrespected as a consumer after I have trusted musica stores nationwide for a very long time with my hard earned cash, And also conflict resolution is key for someone in her position, I think she is still lacking in those aspects, I am very very disappointed by this as I trusted clicks all the time, this matter needs to be attended to as a matter of urgency as this puts the Musica brand at risk of losing potential customers, as my unhappiness will be spread throughout the country, in that same breath I would like to also commend Kwinda the Musica store manager who intervened on the matter and the transition was smooth without any hassles, I think Minkie will learn a lot from Kwinda.