Musica disappoints!

My husband and have been saving up for a while on order to buy our toddler the Bubblegum Tablet Combo set. Last weekend we were finally able to do so and drove all the way from Randfontein to Musica, Cradle. We were eagerly assisted and left satisfied. When we got home, i read all the do's and dont's directly from the official Bubbelgum website. When switching it on for the 1st time, we realised that the on/off button was pressed inside and we struggled turning it on. We it turned on the screen tilted upside down and remains like that. We tried calibirating the screen as per the sites advise but it did not work. I returned the tablet today(1st day off to do this) and Ambrosia, the male staffmember, said it is not their problem AS PER COMPANY POLICY. I should contact the supplier myself and sort it out!!. Wth? That is not what it says at the back of the slip? When I insisted that he writes his name and what he just told me on paper, he suddenly phoned the area manager. He then said I should leave the tablet there. He will contact the supplier on Monday. A defective product was unknowingly sold to me. The worst was having to take me boy's gift away from him. He cried. He doesnt und