Missing components, clearly been used

I emailed head office about a headset, Razer Chimaera. I was told that the Kenilworth branch has stock of it.(closest branch). I phoned in just to double check and I was told that there was only 1 left, but the box was slightly torn.<br> I bought it today, and the product is very clearly been used already. It is missing the batteries along with the AC adapter and stickers and the RCA cable is the incorrect one. The headset along with the stand were full of fingerprints and dust. All the protective plastic was missing.<br> The box that usually contains all the cables was missing, the cables were just crudely folded up and stuffed in behind the headset.<br> <br> This service is disgusting. I phoned in again and was told very rudely that they cannot replace it as the branch does not have another one (mentioning that other branches do) and my only option is to return it. If you have stock then should it not be replaced?