JW
JAMES W
1 reviews | Active since Dec 2012
18 Jun 2015, 13:26
Kept on hold
I purchased a couple of CD's from Musica Tygervalley saturday. One of the albums is a cd/dvd combo ( the reason I bought the album was for the dvd ). When I got home, sadly no dvd was included. I called just now at 13h10, asked to speak to the manager - was kept on hold ....could hear the people talking...no one came back to me.... eventually had to put the phone down. I very seldom travel to tygervalley and will now have to fork out more money to get back to that branch. Please can this be attended to soonest.
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Musica's replyOfficial
18 Jun 2015, 16:27Hello JAMESVW,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
We will be contacting you in order to investigate and resolve your complaint.
We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.
Warm Regards
The Musica Social Media Team | GK
0860 CLICKS (***) | ***| http://www.musica.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
We will be contacting you in order to investigate and resolve your complaint.
We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.
Warm Regards
The Musica Social Media Team | GK
0860 CLICKS (***) | ***| http://www.musica.co.za
Musica's reply18 Jun 2015, 16:27
Official
Hello JAMESVW,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
We will be contacting you in order to investigate and resolve your complaint.
We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.
Warm Regards
The Musica Social Media Team | GK
0860 CLICKS (***) | ***| http://www.musica.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
We will be contacting you in order to investigate and resolve your complaint.
We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.
Warm Regards
The Musica Social Media Team | GK
0860 CLICKS (***) | ***| http://www.musica.co.za