Headset return

Please can you assist, I brought my headset into musica to get it replaced or a swapout anything but a repair as the headset durability is horrible it is a R2000 turtle beach headset which upon doing research I found alot of complaints about the very same problem I had.

I tried contacting Turtle Beach direct but they stated they are a USA company only and I must go back to where I bought it from, I returned to musica where the first thing I was told was to get a hold of turtle beach themselves so I explained everything to them I gave them my receipt and asked them if I can please have a voucher or a swapout for a different headset but I was told despite having the receipt because I did not have the box they couldnt do anything at all for me which goes against CPA.

I continued to ask the guy if there was nothing that could be done other than a repair as these are R2000 headset and is really that I have to have wasted that money because I dont have the box so he said he would send them off to "epic" who apparently is the supplier and they would see if I am allowed to have a return/swapout.

I did not catch his name however he wrote up a repair voucher though again this is not a repair I really do not want that particular headset back I will happier take another, right now I am using a R100 cheap headset that has proven to be more durable than that thing, the repair voucher number is 297638.

Please take note he did not give me back my receipt so the store still has it.

I hope you can help me as I would really appreciate it, thank you.

Kind Regards Denholm