Gift Card - Damage and Refund

A gift card was given purchased in Dec 2015. In Jan 16 when we wanted to use it , the card was faulty. They told us to bring the slip.<br> <br> We brought the slip in on a Sunday and we were told to come back during week working hours . We returned to the store ,now in Greenstone and the person behind the counter called Helpdesk. Helpdesk could see the amount allocated in the system of R160 . He cancelled the use of the card , just in case but I was informed that I could not get the refund nor the money transferred to a working card as I needed both the broken card and the slip together.? The card was left at Sandton when we were informed its useless.<br> <br> I have proof of purchase. The amount is visible in the system , Why cant I access the amount in terms of product . ( I don't want money back , just the ability to use the amount on Cds)<br> <br> The person helping at greenstone called a few people and was not successful. Thank you to him , but this need to be resolved by head office.<br> <br>