lM
lucia M
1 reviews | Active since Sept 2014
29 Apr 2015, 15:12
False Information
good day<br> I bought a pair of Skull Candy headset at Musica Westgate Dec 2014.The person who helped me told me to keep yhe boxas proofas the information in the slip fades as times goesone. Today took the headset back together wuth the box as they arre not wirking Refilwe told me they canthelp me.Explained to her wgat I was told and also told her to check my clickscard if sge can trace the trabsaction she refused to help.Im. upset about the treatment abd also the loss that I paid R250 for those geadsetsand is only 4months they are not working what must I do as I kept the box as your staff told me to.
Helpful (0)
Replies (1)0
Replies (1)
Musica's replyOfficial
30 Apr 2015, 11:50Hello mantimedi,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
Best regards,
Musica's reply30 Apr 2015, 11:50
Official
Hello mantimedi,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
Best regards,