IM
Ian M
1 reviews | Active since Jan 2015
08 Mar 2015, 22:52
Dvd I bought has clearly been used
Got season 1,2 and 3 of the walking dead. Season one has clearly been used before. It wasn't shrink wrapped like the other two and both disks were loose inside and have lots of wear marks (small scratches etc). I'm returning this tomorrow but the fact they will put this **** back on their shelves is disgusting. Also the sales staff tried to take an imprint of the credit card \as per standard procedure"???? ********"
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Musica's replyOfficial
16 Mar 2015, 09:32Hello Imcrobie,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
The Musica Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
The Musica Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
Musica's reply16 Mar 2015, 09:32
Official
Hello Imcrobie,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
The Musica Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
The Musica Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za