Disgusting Service at Musica...

I purchased a Gaming Headset for my son on 31 August 2018 which has broken in December.I went to the store in Gateway in December to exchange it and ithis was refused stating wear and tear.I spent R900 on this,only to last 4 months.I do not think so.

The manager gave me such attitude today 18.01.2019 and was trying to argue his point across to me.We spend large amounts of cash on items to break in such a short time frame. Maybe we should adopt a principle of purchase at our own risk.This might cause mayhem in the industry.

I then had to deal with the supplier directly who wants to inspect the item.

The earphones snapped at the side which is indicative of poor quality but you retailers want to hide behind the wear and tear principle.

I am very unhappy and really inconvenienced with this and want this exchanged asap.