SP
Shandre P
1 reviews | Active since Dec 2013
08 May 2015, 16:17
disgusting
Hi... I am currently very disgusted in the attitude of your employees. Searching your customers without any proof of *****ing. You do know that in terms of section 14 of the South african constitution every person has the right to privacy,which includes not to have your property searched. I feel the individuals identity as also been infringed,seraching him infront of every other customer that was present. Proper grounds were needed in order to search the individual. The individual wants to take the matter further. I feel you should get back to him and deal with this matter. Thank you
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Musica's replyOfficial
12 May 2015, 09:28Hello k.osman,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
Best regards,
Musica's reply12 May 2015, 09:28
Official
Hello k.osman,
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
Best regards,