Disgusted with customer service

<p>In December 2016 I bought a tablet at the Musica in Mimosa Mall, Bloemfontein. It worked well until May this year. I took the tablet back to them with the receipt but had since buying it lost the box. One of the employees told me he would call the manufacturer and find out if they can send it in like that without the box. About a week later they contacted me and said it would be okay for me to send in the tablet without the box as long as I had the proof of purchase. On 4 June 2017 I took the tablet in for repairs. The same employee that assisted me originally assisted me again this time around and promised that he would phone me as soon as they hear anything back from the manufacturers. </p> <p> </p> <p>Two weeks went by without any response from Music a. I went to their shop to try and get information but was told that they haven't heard anything but that the courier came to fetch the tablet the previous week. Again he said he'll phone me but its more than a month later and still no correspondence. </p> <p> </p> <p>I called again today and spoke to the same man. I was told he hasn't heard anything and that he'll phone them immediately and then co tact me back. He didn't bother to ask my name and didn't ask my contact details either. How can they expect people to support them when they give such ****py service?</p>