1 reviews | Active since Feb 2012
Blatant Lies and Cheating
I needed to change my Skull Candy headphones. I had made a point of keeping the original packaging and slip as Skull Candy has a very good Warranty. The previous store manager in 2014 @ Blue route Mall, had been more than willing to deliver the service Skull Candy would expect from their distributors. But, In Jan 2015 I took my defective headphones back for replacement and had to Deal with new store manager, who clearly had no time for white women. He would not allow me Into the store as there was load shedding., I asked him to please exchange my 6 month old Skull Candy head phones. He went away and came back to me with a pair in Reggae colors, knowing that I would not accept that. I told him I had been into his store recently and they had plenty of exactly the same as mine. He told me they were sold out. I sent him to go look again and he came back and **** again. Suddenly, the power came on. I entered the shop & found the exact stock x 23 of. Embarrassed, he claimed he couldnt see in the dark. Then he **** and said he couldnt exchange as there was a price difference. Due to a price increase. I am no fool and told him to stop lying, eventually he changed them. *** Musica???
At Musica, we regard all complaints and comments from our customers in a very serious light,
and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the
inconvenience caused. Your query has been forwarded to the store as well as the Area Manager,
and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
At Musica, we regard all complaints and comments from our customers in a very serious light,
and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the
inconvenience caused. Your query has been forwarded to the store as well as the Area Manager,
and they will be in contact with you shortly to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
The Clicks Social Media Team | RD
0860 CLICKS (***) | ***| http://www.clicks.co.za
