Bad service at Musica

I received a Musica gift card from my daughter, but what was suppose to be a happy event turned into a very sour event. Three week ago I went to Clearwater Musica to use my gift card but they said they were off-line and could not help me. Two weeks ago I went again to Clearwater Musica and this time they told me that the card showed \declined". They told me that they we fix the card and will phone me the next morning but they had to keep my card. For prove they made a copy of the card. on Saturday"