Bad service and they just dont care

I went Musica Tygervalley Saturday (4 March 2018) to buy some cd’s that I have wanted to buy for some time now. At the same time to buy one as a gift for someone. I got a call today that the cd I have gave away as a gift is a ****. Surprise I went to fetch the cd and check it myself. To start with outside there are 12 songs and when you play it only shows 10 songs. All the songs are in another language. I got a bit confused how it is this possible that a Musica sold me this as it looks like a cd bought on the street. Took the cd and returned to Musica and told them that this is not the cd I wanted. Yes all looks the same but the songs are definitely from someone else’s album. I went to take another same cd on the shelf, listen to it before I exchange this. Guess what, all of them in the shelf are basically wrong. Kuthala told me she will not apologies for wasting my time as this is not Musica’s fault but manufacture’s fault. I had to listen to her for I don’t know how long lecturing me that she does not understand why I have an attitude. Basically, I am supposed to go there smiling and happy because it’s not their fault. She refused to apologies at all. And told me I am the one who is wasting her time. I finally got my refund but I will never ever again enter Musica in my life. I don’t know what I was thinking in the first place as the same thing I can get it online with free delivery. I don’t how am I supposed to get in touch with the manufacture to apologies for wasting my time and embarrassing as I had already gave this gift away. Thanks a lot Musica for opening my eyes and your bad service.