Bad Service

bought skullcandy headset from musica in sandton on the 30th of April 2018 and there had a default so i returned them on the 06th of August 2018 and i was told that they will come back to me after 2 weeks, 2 weeks passed i didnt get any response then i decided to go visit the store today 27 September 2018 to find out what could be the delay as it was now over 6 weeks, when i arrived at the store i was assisted by one of the consultant Sakhile who never showed interest on my query he just said i must take a sit then he will be with me, i sat there for more than an hour when i go to him he just says i havent forgotten about you i must sit i continue sitting for like another 30min still was not assisted asked for the manager and a guy by the name of Katlego came to me saying his the manager i explained my problem he also said i must sit down they havent forgotten about me while they busy assisting other customers then after 2hours that is when i got new headsets. am really not happy of the service because i feel that i wasted most of my time sitting there without even knowing why am i sitting 'there, bad experience i will never ever buy from musica store anymore and am even going to tell people about the bad service i got.