JP
John P

1 reviews | Active since Feb 2014

06 Dec 2015, 20:55

Bad attitudes and Musica

I bought a gaming headset from musica about 3 weeks ago i then returned it and the manager told me i could only exchange it for something in the shop. so first of all the stock of gaming headsets was so pathetic they only had 3 headsets to choose from which i then felt pressured to buying a more expensive one i took it home once i started using it the sound quality was terrible wasnt like the headset i had before i then phoned them told them about my situation the lady then sounded annoyed and said fine i could come back and exchange it again. When i get there they all were extremely rude to me i then had to buy the only other headset they had there and the manager told with a very awful attitude \this is the last exchange you can do"so i get home and plug the headset in i hear an annoying buzzing noise in the headset. So now I'm stuck with headset and i cannot return it. absolutely pathetic the way i got treated in that shop I'm not happy at all spent over R1000 and honestly im so disgusted at musica will never buy from them again !!!!"""

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Replies (1)
Musica
Musica's reply09 Dec 2015, 09:37
Official
Hello grinch28,

At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.

We will be contacting you in order to investigate and resolve your complaint.

We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.


Warm Regards
The Social Media Team | RA
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