1 reviews | Active since Jan 2011
Bad Attitude
I placed an order on 28-06-2015 for 2 seasons of The Tudors.<br> On saturday 4-07-2015 I received a missed call from the store. On phoning back I spoke to Katlego. I gave him detailed spelling of the series twice, but he could not locate my order. I then asked him to give me the spelling back, which was incorrect. Upon hearing this I asked to speak to the manager, or someone who could in fact spell and speak english, but he was the manager. He that accused me of misspelling the name from the beginning. <br> I then asked why they had phone me if both ranges were not in store, and firstly he told me that no one phoned me (strange that my cellphone has proof of the call) He also told me he could not tell me who phoned if so or why<br> His attitude was awful, nasty and not helpful at all. If I had employed him, he would not have a job anymore<br>
Thank you for your recent correspondence.
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your complaint has been forwarded to our Operational Management Team, and they will be in contact with you to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
Musica Social Media Team I
0860 CLICKS (***) | ***| http://www.clicks.co.za
Thank you for your recent correspondence.
At Musica, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your complaint has been forwarded to our Operational Management Team, and they will be in contact with you to give you further feedback.
Thanking you for your patience and loyal custom in this regard.
Warm Regards
Musica Social Media Team I
0860 CLICKS (***) | ***| http://www.clicks.co.za
