tJ
tristen J
1 reviews | Active since Nov 2015
18 Nov 2015, 18:43
Arrogant staff / faulty product
They refuse to acknowledge a faulty product, accused me of swearing at them after i reffered to the product as \*******"refuse to give a refund. Told me to keep quite and listen to them. They refused to read the instructional manual that would proof the product is faulty. They refused 3 request to phone their head office. These are the three most arrogant staff members i have ever come across"
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Replies (1)
Musica's replyOfficial
19 Nov 2015, 14:02Hello tristenj,
At Musica, we regard all complaints and comments from our customers in a very serious light,
and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the
inconvenience caused. Your query has been forwarded to the store as well as the Area Manager,
and they will be in contact with you shortly to give you further feedback.
At Musica, we regard all complaints and comments from our customers in a very serious light,
and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the
inconvenience caused. Your query has been forwarded to the store as well as the Area Manager,
and they will be in contact with you shortly to give you further feedback.
Musica's reply19 Nov 2015, 14:02
Official
Hello tristenj,
At Musica, we regard all complaints and comments from our customers in a very serious light,
and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the
inconvenience caused. Your query has been forwarded to the store as well as the Area Manager,
and they will be in contact with you shortly to give you further feedback.
At Musica, we regard all complaints and comments from our customers in a very serious light,
and we actively use this information to improve the quality of our products and service.
Your experience was certainly not of the standard we aim for, and we sincerely apologise for the
inconvenience caused. Your query has been forwarded to the store as well as the Area Manager,
and they will be in contact with you shortly to give you further feedback.