4 Weeks and counting to deliver 1 CD ordered from East Rand Store meant for collection at CradleStone Store,All GP Stores.

<p>Dear Universe,</p> <p> </p> <p>My EmailTrail with Musica.</p> <p>Last Email Sent on 2017-03-24 to Two Area Managers ********** <p>No Response Yet from that email.</p> <p> </p> <p> ----- Original Message -----</p> <p>Good Day,<br /> <br /> Yesterday i received a call from one of the store consultants at Cradlestone.<br /> <br /> They explained to me that the order was still being processed and that the one store(Eastgate mall/East Rand mall) <br /> only actioned(I understand some transfer was done or something along those lines) the order on the 17th of March.<br /> <br /> 1. Could you please help me understand as to when exactly i can expect the order ?,The three weeks which i was initially promised is literally over right now.<br /> 2. Also i would like to know why it took the other store close to two weeks to initiate the "transfer" ? because this now is now going above the Three weeks i was initially promised.<br /> <br /> With all due respect I am really struggling to understand why it takes 3 Weeks+ to order a CD that practically speaking was in another store in Gauteng.<br /> Again with the utmost of respect of your positions and company,but can anyone not see that processing a order over a period of 3 Weeks and more is just wrong especially considering that the item is in Gauteng.<br /> <br /> I have asked that before and not got a answer yet,<br /> I would like to understand the process so that at least i can also manage my expectations around this as things are right now they are a bit down.<br /> </p> <p><br /> ----- Original Message -----<br /> ********** ********** <p> Sent: Wed, 22 Mar 2017 15:35:41 +0000<br /> Subject: Re: Delayed Order : Al Jarreau - My Old Friend: Celebrating GeorgeDuke</p> <p> </p> <p>Good Day Me,</p> <p> </p> <p>Thank you for your e-mail. We would like to apologise for the delay in resolving this.</p> <p>Please note that we have re-escalated this with Management, and will be in touch with you directly.</p> <p> </p> <p>Kind Regards</p> <p>Consultant 2 | Customer Service Consultant<br /> ----- Original Message -----</p> ********** <p>Sent: 22 March 2017 10:20:09 AM</p> <p>Subject: Re: Delayed Order : Al Jarreau - My Old Friend: Celebrating GeorgeDuke</p> <p> </p> <p>Good Day Remi,<br /> <br /> What is the latest on this ?<br /> The Area Manager never got back to me "shortly" as said on the email.</p> <p><br /> ----- Original Message -----<br /> ********** ********** <p>Sent: Mon, 13 Mar 2017 11:55:23 +0000<br /> Subject: Re: Delayed Order : Al Jarreau - My Old Friend: Celebrating George Duke<br /> </p> <p>Dear Me, </p> <p>At Musica, we regard all complaints and comments from our customers in a very serious light, </p> <p>and we actively use this information to improve the quality of our service. </p> <p>Your experience was certainly not of the standard we aim for, and we sincerely apologise for the </p> <p>inconvenience caused. Your query has been forwarded to the store as well as the Area Manager, </p> <p>and they will be in contact with you shortly to give you further feedback.</p> <p>Warm Regards</p> <p>Consultant 1 | Customer Service Consultant</p> <p> </p> <p>----- Original Message -----</p> ********** <p>Sent: 13 March 2017 09:50:19 AM</p> <p>Subject: Delayed Order : Al Jarreau - My Old Friend: Celebrating George Duke</p> <p> </p> <p>Good Day,<br /> <br /> About two weeks back i ordered a CD from your Cradlestone Branch,<br /> The assistants told me there is a lead time of three weeks.<br /> Frankly i thought they were joking because i was told that the CD was in Musica,Eastrand Mall i believe.<br /> Yesterday(2017-03-12) i went in to get an update of the order and the assistant could not even tell me where the CD was except that i will get a call when its arrived.<br /> <br /> My question is this,How is it possible that a CD that's literally moving from a GP store to another GP store would take 2 to 3 weeks to be delivered ?<br /> <br /> Earlier this year i had an item shipped from the States on a Tuesday and it was at my place on a Friday,Before 11:00 AM at that.<br /> I making an example of this not to be funny or anything<br /> but i sincerely want to know why a item which literally crossed oceans could get here quicker then an item which is not even supposed to cross a provincial border.<br /> <br /> Could you please make me understand where the hold up is on my order .</p> <p> <br /> Kind Regards<br /> Me<br /> </p> <p> </p>