1 reviews | Active since Feb 2015
Stuck in a Lift at Musgrave Centre - Poor ER!
On 14/2, 8 people were stuck in a Musgrave Centre lift and left without any assistance for over half an hour.The lift was working when we got in and as we landed on the ground floor, the doors started to open & then got stuck. As a result, we had a very small opening, about 10cm through which very little air could come in. After ringing the emergency bell, it took about 20 mins to attract any kind of help from Musgrave Centre security. We were left unattended with no update of what was going on and how long it was going to take to get help. Aside from a helpless security guard who told us that we had to wait for Shindler to be called out, there was no representative from Musgrave Centre Management who responded to the emergency & nobody taking charge of the situation. One of the ladies in the lift was pregnant and we were getting very little air through the doors. The fan inside the lift was not working & there is no emergency number displayed inside the lift to get help. After waiting 35 mins for assistance and none was coming, two shoppers pried the doors open letting us out. We had to wait a further 15 mins for Mr Desai (manager) to respond, who was a complete waste of time!
We confirm that the lift ceased to operate on Saturday 14th February 2015, with passengers in the carriage. The only persons authorized to attend to a situation such as this is the lift company, in this case Schindler. It is very dangerous for anyone else to attempt to force open the doors, as these could slam shut resulting in the amputation of a hand or arm. Non response by anyone other than the lift company is in compliance with the OHS Act. From Centre Management side our security supervisor was in attendance at the lift throughout the time it was non-operational. Unfortunately a customer forced the doors open before Schindler had arrived. Our main concern was for a pregnant lady in the lift, once she had stepped out of the lift, she was offered assistance by our security supervisor who is trained in administering basic medical care. An ambulance was called, and upon arrival paramedics ran routine tests on the lady, who confirmed that all was well with the baby. A follow up call was made to the lady the next day, when she confirmed that she was perfectly well. Unfortunately mechanical failure cannot be anticipated. The lift is fully operational again.
We confirm that the lift ceased to operate on Saturday 14th February 2015, with passengers in the carriage. The only persons authorized to attend to a situation such as this is the lift company, in this case Schindler. It is very dangerous for anyone else to attempt to force open the doors, as these could slam shut resulting in the amputation of a hand or arm. Non response by anyone other than the lift company is in compliance with the OHS Act. From Centre Management side our security supervisor was in attendance at the lift throughout the time it was non-operational. Unfortunately a customer forced the doors open before Schindler had arrived. Our main concern was for a pregnant lady in the lift, once she had stepped out of the lift, she was offered assistance by our security supervisor who is trained in administering basic medical care. An ambulance was called, and upon arrival paramedics ran routine tests on the lady, who confirmed that all was well with the baby. A follow up call was made to the lady the next day, when she confirmed that she was perfectly well. Unfortunately mechanical failure cannot be anticipated. The lift is fully operational again.