Munchboxbykatekanim

Poor communication and arrogance

Complaint regarding Munchboxbykatekanim – poor communication, last-minute changes and unprofessional customer service I am sharing my experience with Munchboxbykatekanim so that potential customers can make an informed decision. I placed and paid for my son's birthday cupcake order on either 3 or 4 August. When placing the order, I communicated that the cupcakes were required for 19 August, and this date was accepted. On 18 August, I contacted the business to confirm whether the order would be ready for collection on the 19th. I was then informed that customers apparently need to provide the date well in advance rather than the actual collection date, and that the baker had assumed my order was actually for 20 August. This was concerning because I had already communicated the 19th as the required date and understood that this had been agreed upon. The situation then became increasingly unpleasant. I received voice notes in a disrespectful and confrontational tone, including being questioned about wanting to collect the cupcakes at approximately 6pm after the shift. If there were specific collection cut-off times or restrictions, I believe these should have been clearly communicated to me when I placed and paid for the order. I ultimately had to make arrangements to collect the cupcakes myself. There were also last-minute changes to the cupcake theme/design that had previously been discussed. This left me disappointed because I expected the agreed arrangements to be honoured, particularly as the order had been paid for well in advance. What I found most disappointing was the manner in which my concerns were handled. After I voiced my concerns about the order and the communication, I was blocked by the business, which meant I could no longer communicate directly with them to try to resolve the matter. I completely understand that small businesses have working hours, collection procedures and specific terms and conditions. However, these need to be communicated clearly before payment is made, and customers should be able to raise reasonable concerns about a paid order without being spoken to disrespectfully or losing the ability to communicate with the business. This was particularly disappointing because these cupcakes were for my son's birthday, and the issue arose only one day before the collection date. I am sharing my experience based solely on what happened to me. I hope the feedback encourages clearer communication regarding order dates, collection times and agreed designs, as well as more professional communication when misunderstandings arise. Based on my experience, I would not personally place another order with Munchboxbykatekanim.