Mrs

In March 2021 i submitted a funeral claim at Multisure in Port Elizabeth for my late husband who was a policy holder. They said i will not get the whole 100% claim because he was only 1 year 8months.They can only give me 75% of the claim because his policy is less than two years. They also informed me they can only give me 100% if I provide them with his medical report for 2017,2018 and 2019. I asked them what if he was never sick in those years mentioned above, they said they will investigate and it will will take up to 3 months.

I was shocked and i told them this thing of 2years waiting period and medical report was never mentioned when were joining this policy, the only thing that was mentioned was a 6 months waiting period.

I left their offices and i came back after few minutes and I told them i will accept the 75% offer. The person who was in charge that day came to me and told me i will not get anything from them because i had an arguement with their consultant. He chased me away and told me even if i go and report to Ombudsman he doesn't care.

I then left their offices and i haven't receive my claim up until today.

They continued deducting my husband's premium from my bank account even though they refused to pay my claim.

On the 10th of September 2021 they called me and asked me to provide them with any legal document that was signed by my late husband in order to process my claim. On the 14th of September i submitted the document they asked for but up until today i have not received my claim from them. The consultant who was assisting me certified to me that the document i have submitted is correct.