Mediocre Service

I have had a long outstanding query from them and unless you contact them they don't give you feedback. I spoke to a lady yesterday whom did take .you details and she did contact me, but on average, average.service. I had ***** on my Woolworths Card and the money was refunded to me in 3 days!! I am also considering moving all my business to another medical aid. I am tired of mediocre service.