Worst Customer service

I just want to inform everyone about the TERRIBLE service, photos and videos we recieved for our wedding from Bianca Fourie and Dieter van Wyk from Multi Media Magic. (Co-Founder and Director of Novigo Pty Ltd). They have no clue how to run a business and absolutely no concept of client service. Just want to warn anyone who is thinking to do business with them, this will be the biggest mistake you ever make!

Here is our experience with them: First we booked and pay a 50% deposit 8 months before our wedding, the booking was confirmed. We keep in touch throughout the year and spoke about what type of photos and videos we would like, I emailed the wedding program and spoke to her in the week of our wedding and did the final payment. On the our wedding day again the morning 05h00 I remind her to be at the venue at 12h00 and that I am getting married 15h00. 13:30 no one was there and we called her to ask where she is, her reply was “oh is the ****ing today because we don’t do weddings on Fridays” (which she could have check the date 8 months ago when booked and paid) she and the videographer arrived 14h50 10mins before I walk down the ale. ALL the before and get ready photos of the bride and groom is lost and could never be taken again. They didn’t bring all their equipment such as a camera flash, video stabilizer ect. The 2nd photographer which was booked and paid and paid for a seat at the wedding venue didn’t pitch up even. After our honeymoon I still didn’t hear anything from her and decided to email her and ask her for a refund for the time that she was not there, and the photographer that didn’t pitch up that we paid for and the seat for her we paid (I think that is just reasonable) which she rep**** me very unprofessional and tells me that she gets the say of what to do because she has the photos and the options that she will give me is; Option 1: I must not send her a complaint email again otherwise she will delete al my wedding photos or Option 2: She will work with the photos that she has and will only give money back for 1 Hour and not the 2 hours and 50 minutes that they were late for. Not really having a choice and didn't know what to do we went for Option 2 as we where afraid she will delete all the photos that we have and there will be no memories of our wedding day. I got our photos eventually and it looked TERRIBLE!!!!!!! Photos were blurry and pixelated, our eyes was closed and mouth open and it did not look professional at all, I then asked her to edit it and make it right which she only made the exposure lower and said she is not going to do edit it again. She tells me to design my own wedding album, which I did and took me 2 days to do, then she tells me it’s not in her specifications and I must redo it or they will do it but for the second time I would have to pay in and if I want the album the way I designed it I would have to pay in another R3000. I reply with a complain about that where she again told me that she warned me if I complain again she is not going to do anything and then I don’t have an album (which I have paid for). After I confirmed to make the album like she suggested (other wise I don't get anything) she said it will take 11 working days to deliver, its been more than 2 months after I confirmed the album and 6 months after our wedding, and after many emails and phone calls she doesn't respond to, I realized she blocked me without receiving my wedding album or wedding video or photos. I don't know how someone can be so cold hearted to do something like this to a bride on their wedding day. I really hope and wish that no bride and/or no person would ever get treated this way as it destroys your wedding day and memories of your wedding day you ever could have!!!!!!