wS
wayne S
1 reviews | Active since Dec 2013
10 Mar 2015, 14:26
***** activity
Good day<br> <br> I register on Groupon to receive a call from Multicover.<br> <br> I received the call on the 04/03/2015 from the broker by the name of Tamsyn. I will say they are professional when presenting the package.<br> <br> To the later part of the conversion i advised i would go with it but would need to get the approval from my wife as we are married COP.<br> <br> Tamsyn then called on the 05/03/2015 to ask if any consent was give and i advised that the wife did no like the quotation as it high. I advised that i would get back to her on Friday if i was going to go through with the quotation.<br> <br> On the 06/03/2015 i email Tamsyn to advise i would be accepting the quotation, got no response and then called into the call centre. Spoke to kevin who said she went home early and would attend to it on Monday.<br> <br> today a found out that it was not a quotation that the policy was made to go live as from the 27/04/2015. <br> <br> My complaint is that no where did i confirm i wanted the policy, had i not called in you would of debited my account without consent which is a ********** activity. The *********** service received from the call centre is also very bad. please see the recording with the call made to the centre today <br>
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Multicover Financial Services's replyOfficial
02 May 2023, 21:58Hello Wstruwe1,
We would like to thank you for responding to the Groupon Advert and entrusting us to deal with your insurance needs.
We are also pleased to hear, about your positive feedback on the agents knowledge and ability to present the insurance package, we do pride ourselves in making sure that our clients are properly and thoroughly explained about their Insurance.
It is however a concern to have heard that your the policy was sent to Discovery to be \uploaded, before you had the opportunity to speak to your wife. We do pride ourselves in doing the right thing at all times.
We would like to thank you for responding to the Groupon Advert and entrusting us to deal with your insurance needs.
We are also pleased to hear, about your positive feedback on the agents knowledge and ability to present the insurance package, we do pride ourselves in making sure that our clients are properly and thoroughly explained about their Insurance.
It is however a concern to have heard that your the policy was sent to Discovery to be \uploaded, before you had the opportunity to speak to your wife. We do pride ourselves in doing the right thing at all times.
Best regards,
Multicover Financial Services's reply02 May 2023, 21:58
Official
Hello Wstruwe1,
We would like to thank you for responding to the Groupon Advert and entrusting us to deal with your insurance needs.
We are also pleased to hear, about your positive feedback on the agents knowledge and ability to present the insurance package, we do pride ourselves in making sure that our clients are properly and thoroughly explained about their Insurance.
It is however a concern to have heard that your the policy was sent to Discovery to be \uploaded, before you had the opportunity to speak to your wife. We do pride ourselves in doing the right thing at all times.
We would like to thank you for responding to the Groupon Advert and entrusting us to deal with your insurance needs.
We are also pleased to hear, about your positive feedback on the agents knowledge and ability to present the insurance package, we do pride ourselves in making sure that our clients are properly and thoroughly explained about their Insurance.
It is however a concern to have heard that your the policy was sent to Discovery to be \uploaded, before you had the opportunity to speak to your wife. We do pride ourselves in doing the right thing at all times.
Best regards,