Multiserve Northgate

I took my daughter's dress for dry cleaning on the 29 Nov and went to check it on the 02 Dec and was told to come back on Tuesday, the 05 Dec but couldnt make it. I told that guy that I need that dress by Saturday. I went there today and they told me that the dress is not back from their cleaners but they took there. Their staff doesn't take responsibility for anything. Now I have to go and buy a new dress.