Ignorance towards Clients benefits

After our vehicle was ****** it took 2 months before the claim was finalized. The matter got worse after they couldn't help me regarding the policy and when the changes were made. The head of the brokers Mr Andre never phoned back after that the claim was referred from the one person to the next but never did anyone answer one of the question. The play a game of cat and mouse. They can't help and I would never refer anyone to them. They took our premium each month but when services was expected...we are still waiting