CM
Chris M
1 reviews | Active since May 2019
03 Sept 2026, 10:43
Zero professionalism
I went to this business to buy some office furniture for my business. It is such a joke. The vibe feels like being in a beer tavern that also sells some furniture. Zero professionalism. If you happen to buy, they promise to deliver and no delivery takes place on the day, and no one is responsible to inform the customer of any changes. You try to enquire a day later, every one that is supposed to know is not there. You buy here at own risk.
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Replies (1)
Multi Furniture and Appliances's replyOfficial
17 Sept 2026, 16:07Good day,
We sincerely apologise for the disappointing experience you had at our Berea store. The level of service you described is not the standard we aim to provide, particularly when it comes to professionalism, communication and keeping customers updated regarding deliveries.
We understand how frustrating it must have been to expect your delivery, receive no communication regarding the delay, and then struggle to get clear feedback afterwards.
We will be taking this matter up directly with the management team at our Berea store so that the circumstances surrounding your experience can be reviewed and addressed appropriately.
Thank you for bringing this to our attention, and we apologise once again for the inconvenience caused.
Kind regards,
Multi Furniture & Appliances
We sincerely apologise for the disappointing experience you had at our Berea store. The level of service you described is not the standard we aim to provide, particularly when it comes to professionalism, communication and keeping customers updated regarding deliveries.
We understand how frustrating it must have been to expect your delivery, receive no communication regarding the delay, and then struggle to get clear feedback afterwards.
We will be taking this matter up directly with the management team at our Berea store so that the circumstances surrounding your experience can be reviewed and addressed appropriately.
Thank you for bringing this to our attention, and we apologise once again for the inconvenience caused.
Kind regards,
Multi Furniture & Appliances
Multi Furniture and Appliances's reply17 Sept 2026, 16:07
Official
Good day,
We sincerely apologise for the disappointing experience you had at our Berea store. The level of service you described is not the standard we aim to provide, particularly when it comes to professionalism, communication and keeping customers updated regarding deliveries.
We understand how frustrating it must have been to expect your delivery, receive no communication regarding the delay, and then struggle to get clear feedback afterwards.
We will be taking this matter up directly with the management team at our Berea store so that the circumstances surrounding your experience can be reviewed and addressed appropriately.
Thank you for bringing this to our attention, and we apologise once again for the inconvenience caused.
Kind regards,
Multi Furniture & Appliances
We sincerely apologise for the disappointing experience you had at our Berea store. The level of service you described is not the standard we aim to provide, particularly when it comes to professionalism, communication and keeping customers updated regarding deliveries.
We understand how frustrating it must have been to expect your delivery, receive no communication regarding the delay, and then struggle to get clear feedback afterwards.
We will be taking this matter up directly with the management team at our Berea store so that the circumstances surrounding your experience can be reviewed and addressed appropriately.
Thank you for bringing this to our attention, and we apologise once again for the inconvenience caused.
Kind regards,
Multi Furniture & Appliances