J&JK
James & Jo-Mari Kent
1 reviews | Active since Aug 2025
28 Aug 2025, 22:21
WORST STORE EVER!!!!!
Worst store ever!!! my wife and myself went to MFA Ixopo on 27-08-2025 to buy a few items, we started by asking for one, 15 minutes later the staff were still arguing about whose going to collect the item. We decided to rather leave this toxic environment.. but decided to go back about 2 hours later to see if they would be able to assist. Only to get the manager with all his excuses I asked if they fetched the item, He then told me he doesn't need our support... I will NEVER put foot there again, this place is the worst with the worst customer service, including the manager.
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Multi Furniture and Appliances's replyOfficial
12 Nov 2025, 11:32Dear Customer, thank you for bringing this matter to our attention. We’re truly sorry for the poor experience you and your wife had at our Ixopo branch. What you described is completely unacceptable and not in line with the level of service we expect from our team.
Please note that this matter has been taken up directly with management and addressed with the relevant staff to ensure such incidents do not happen again. We sincerely apologize for the frustration and disappointment caused during your visit.
We value your feedback and appreciate you giving us the opportunity to improve. We hope you’ll allow us the chance to restore your confidence in our brand in the future.
Kind regards,
The Multi Furniture & Appliances Team
The Multi Furniture & Appliances Team
Multi Furniture and Appliances's reply12 Nov 2025, 11:32
Official
Dear Customer, thank you for bringing this matter to our attention. We’re truly sorry for the poor experience you and your wife had at our Ixopo branch. What you described is completely unacceptable and not in line with the level of service we expect from our team.
Please note that this matter has been taken up directly with management and addressed with the relevant staff to ensure such incidents do not happen again. We sincerely apologize for the frustration and disappointment caused during your visit.
We value your feedback and appreciate you giving us the opportunity to improve. We hope you’ll allow us the chance to restore your confidence in our brand in the future.
Kind regards,
The Multi Furniture & Appliances Team
The Multi Furniture & Appliances Team