RS
Railene S
1 reviews | Active since Apr 2018
07 Feb 2026, 09:33
Springfield Park
I bought a stove with hob last year May, during the course of my move i lost the slip, their useless system will not allow them to pick up a slip without an invoice number like seriously? I have a merchant number thats of no use, the staff feel as if they doing you a huge favour. Pathetic service. I will never support these people again!
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Replies (5)0
Replies (5)RS
Railene S's updateReviewer Update
07 Feb 2026, 09:33Bare in mind its the second time i called!
RS
Railene S's update07 Feb 2026, 09:33
Reviewer Update
Bare in mind its the second time i called!
Multi Furniture and Appliances's replyOfficial
10 Feb 2026, 09:56Thank you for bringing this to our attention, and we’re truly sorry for the frustration you’ve experienced. We understand how upsetting this situation must be, especially when you’re trying to get assistance after a purchase.
We are going to engage directly with the Springfield store and management to assist you with retrieving your purchase details and resolving this matter. While certain system requirements exist, our team should always aim to be helpful, respectful, and solution-focused — and we apologise if this was not your experience.
Please contact us directly with your full name, approximate purchase date, so we can follow up urgently and ensure the store assists you further. We appreciate you raising this and giving us the opportunity to make it right.
Multi Furniture and Appliances's reply10 Feb 2026, 09:56
Official
Thank you for bringing this to our attention, and we’re truly sorry for the frustration you’ve experienced. We understand how upsetting this situation must be, especially when you’re trying to get assistance after a purchase.
We are going to engage directly with the Springfield store and management to assist you with retrieving your purchase details and resolving this matter. While certain system requirements exist, our team should always aim to be helpful, respectful, and solution-focused — and we apologise if this was not your experience.
Please contact us directly with your full name, approximate purchase date, so we can follow up urgently and ensure the store assists you further. We appreciate you raising this and giving us the opportunity to make it right.
RS
Railene S's updateReviewer Update
15 Feb 2026, 09:01Good day
Please can I have head office contact details or should i call Springfield?
Please can I have head office contact details or should i call Springfield?
RS
Railene S's update15 Feb 2026, 09:01
Reviewer Update
Good day
Please can I have head office contact details or should i call Springfield?
Please can I have head office contact details or should i call Springfield?
RS
Railene S's updateReviewer Update
19 Feb 2026, 10:21Still no feedback with regards to contact numbers.
RS
Railene S's update19 Feb 2026, 10:21
Reviewer Update
Still no feedback with regards to contact numbers.
RS
Railene S's updateReviewer Update
05 Sept 2026, 06:57This has not been attended to yet
RS
Railene S's update05 Sept 2026, 06:57
Reviewer Update
This has not been attended to yet