ZS
Zanele S
1 reviews | Active since Sept 2014
09 Apr 2025, 17:39
Pathetic Service
I bought a Microwave online and it was delivered to me on Thursday, when I switched it on on Sunday the Microwave doesn't work. Logged a call on email no response. I phoned the store they asked me to contact them via WhatsApp. Benn asking for credit since the appliance doesn't work. Today when I escalated they sent me a waybill to print they log a call with DSV. Why am I printing a Waybill I paid R350 for an item doesn't operate now I must use my resources
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Multi Furniture and Appliances's replyOfficial
15 Apr 2025, 16:22Dear Zanele Sikhakhane,
Thank you for your review. We apologise for the inconvenience experienced with your microwave and the delay in resolving your query.
Kindly note that as standard procedure, customers are requested to print and attach the return waybill for DSV collections. This is the process followed by all our online customers to ensure smooth returns.
However, in your case, we understand the frustration and have arranged for DSV to print the waybill on your behalf. This has been actioned, and your item has been collected.
Your replacement unit is being booked with the courier today, 15 April 2025, and you will receive tracking details shortly.
We appreciate your patience and understanding in this matter.
Kind Regards
Multi Furniture & Appliances
Multi Furniture & Appliances
Multi Furniture and Appliances's reply15 Apr 2025, 16:22
Official
Dear Zanele Sikhakhane,
Thank you for your review. We apologise for the inconvenience experienced with your microwave and the delay in resolving your query.
Kindly note that as standard procedure, customers are requested to print and attach the return waybill for DSV collections. This is the process followed by all our online customers to ensure smooth returns.
However, in your case, we understand the frustration and have arranged for DSV to print the waybill on your behalf. This has been actioned, and your item has been collected.
Your replacement unit is being booked with the courier today, 15 April 2025, and you will receive tracking details shortly.
We appreciate your patience and understanding in this matter.
Kind Regards
Multi Furniture & Appliances
Multi Furniture & Appliances