Pathetic customer after care

I bought a twintub washing machine for the lady that works for me. Firstly. It took more than a month for the delivery. In less than 6 months the spinner broke. I reported it both via email and on their WhatsApp line on the 17th of February. First, it took communicating many times to actually get someone to come look at the washing machine. That person just looked and said they will have to send someone to come fix it. Up until today, 7 April, no one has come to fix the problem. Even after communication on several occasions. In conclusion, the after care sucks. They just don't give a hoot. Once they have been paid, customer care vanishes in thin air. I can not even say it's pathetic, as it's non-existant. I am really deeply disappointed.