AL
Azande L
1 reviews | Active since Apr 2017
17 May 2025, 09:49
Order not ready for collection
I placed an online order on the 30th of April 2025 to collect at my nearest store in KwaMashu Nyala Centre. My order number is 242083. I received an email confirmation informing me that the store will inform me once my order was ready for collection. Until today I am still waiting. This is after I had even followed up with them using their WhatsApp number. I am very disappointed with their service and will not be buying from them anymore.
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Multi Furniture and Appliances's replyOfficial
20 May 2025, 10:22Dear Customer,
Thank you for reaching out and bringing this to our attention. Please accept our sincere apologies for the delay in communication and the inconvenience you have experienced. Your order (242083), which was placed for collection at our KwaMashu Nyala Centre store, is indeed ready for collection. We regret that you were not notified timeously by the store as expected. We understand your frustration, and we truly value your support. This is not the level of service we strive to provide, and we will be addressing this matter with the relevant team to ensure it does not happen again. Should you need any further assistance, please don’t hesitate to contact us.
Kind Regards
Thank you for reaching out and bringing this to our attention. Please accept our sincere apologies for the delay in communication and the inconvenience you have experienced. Your order (242083), which was placed for collection at our KwaMashu Nyala Centre store, is indeed ready for collection. We regret that you were not notified timeously by the store as expected. We understand your frustration, and we truly value your support. This is not the level of service we strive to provide, and we will be addressing this matter with the relevant team to ensure it does not happen again. Should you need any further assistance, please don’t hesitate to contact us.
Kind Regards
Multi Furniture and Appliances's reply20 May 2025, 10:22
Official
Dear Customer,
Thank you for reaching out and bringing this to our attention. Please accept our sincere apologies for the delay in communication and the inconvenience you have experienced. Your order (242083), which was placed for collection at our KwaMashu Nyala Centre store, is indeed ready for collection. We regret that you were not notified timeously by the store as expected. We understand your frustration, and we truly value your support. This is not the level of service we strive to provide, and we will be addressing this matter with the relevant team to ensure it does not happen again. Should you need any further assistance, please don’t hesitate to contact us.
Kind Regards
Thank you for reaching out and bringing this to our attention. Please accept our sincere apologies for the delay in communication and the inconvenience you have experienced. Your order (242083), which was placed for collection at our KwaMashu Nyala Centre store, is indeed ready for collection. We regret that you were not notified timeously by the store as expected. We understand your frustration, and we truly value your support. This is not the level of service we strive to provide, and we will be addressing this matter with the relevant team to ensure it does not happen again. Should you need any further assistance, please don’t hesitate to contact us.
Kind Regards