ONLINE orders

I recently did 2 orders with the company and i must say it it has not been a pleasant experience. My first order i cancelled within less than 48hrs as i realized i could get the product at another store for less and in better quality to what was order and the refund process was a nightmare. I kept sending emails and requesting that the refund be processed, the consultant they have responding to the emails for online purchases really doesn't care and they have no consideration for customer care whatsoever. Sounds like you are speaking to an online bot quiet frankly!

My second order i was told would be delivered within 7-14 working days and 2 days before the delivery can be made im sent an email and told theres a delay and id need to wait longer. Why do they have a terms and conditions for the delivery time that they also cant keep? I will never purchase anything from this company ever again. You cant track your order either online you need to call or email, mind you we are in 2026. When you call they dont give a straight answer but tell you order is on its way. I wonder if i will ever get my order at this stage.

Walking into the store and purchasing the furniture is ones best bet as the online process is appalling and they really dont care about their customers, as the very service we are paying for as the customers we are not getting and they full of excuses and no one cares to ensure customers keep coming back! MFA you need to change you have a lot of bad reviews already on Hello Peter and no one is coming to the realizations its your downfall at this company.

Poorest customer service and i DO NOT recommend!