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Leana P

1 reviews | Active since Jan 2026

06 Jan 2026, 11:32

NO SERVICE!!!!

Very bad service!!! In fact NO SERVICE. Bought a bunkbed online on the 17th of December 2025 Order #346720. Delivered after 18h00 on 29 December 2025. Started with assembling and realised can't assemble as the one pipe is the wrong pipe, received 3 with holes on Right side and 5 with holes on Left side, should be 4 of each. Immediately sent them a whatsapp with photo's. No reply, even the next morning. I also emailed *** on the 30th of December 2025 and still no feedback from them. Only after I've tried to contact them on the whatsapp someone answered me and said I must contact the assembler, Themba, as if I don't know how to assemble the bed. He couldn't understand what can be wrong with the pipe and why I can't use it. After a video call I could see he still doesn't seem to see a problem if the holes is on the wrong side of the pipe. Since the 31st of December no further communication!!!!! I've asked feedback on this matter this morning 10h10 on Whatsapp. Now 11h29 still no response though message has been read. So do I get my money back, over R2 100 or can they please just replace the wrong pipe? Why is that so difficult??????

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Replies (1)
Multi Furniture and Appliances
Multi Furniture and Appliances's reply12 Jan 2026, 15:15
Official
We sincerely apologise for the inconvenience and frustration you experienced. This is certainly not the level of service we aim to provide, and we’re very sorry for the miscommunication from our team.
Thank you for bringing the issue to our attention and for your patience while it was being investigated. We can confirm that the correct pipe/leg is on the way to you, and this will resolve the assembly issue you encountered.
We also apologise for the delays in communication during this period, especially over the festive season, and for any confusion caused by how the matter was initially handled. Your feedback has been taken seriously and will be used to improve our internal processes and customer communication.
Once again, we’re truly sorry for the inconvenience caused and appreciate your patience. Please accept our apologies, and thank you for giving us the opportunity to rectify this.