HS
Hlengiwe S
1 reviews | Active since Dec 2023
15 Sept 2025, 16:41
No Delivery, No Refund – Unacceptable Service
My experience with MFA Online has been nothing short of a nightmare. I placed an order (Order 309899) and to this day, I have not received my items. Yet, I was sent a message saying my order was “delivered” which is completely false.
It’s been almost 2 weeks now, and instead of being given clear feedback or a solution, I am the one who has to chase after MFA with endless follow-ups. This level of service is unacceptable.
If you cannot deliver the order, why is it so difficult to refund my money? You have your items, so keep them and give me my refund. The delay, poor communication, and lack of accountability are beyond frustrating.
I will never shop here again and strongly advise others to be cautious.
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Multi Furniture and Appliances's replyOfficial
12 Nov 2025, 11:39Dear Customer, thank you for sharing your feedback. We sincerely regret the frustration and inconvenience you experienced with your order.
Please note that our courier partner, DSV, attempted delivery on several occasions, but the parcels were unfortunately not accepted upon delivery. The items were subsequently returned to our warehouse, and we have since processed a full refund to resolve the matter.
We understand how disappointing this situation must have been and truly apologize for the delay and miscommunication that occurred. Your feedback has been shared with our logistics team to help us improve our delivery and communication processes going forward.
Kind regards,
The Multi Furniture & Appliances Team
The Multi Furniture & Appliances Team
Multi Furniture and Appliances's reply12 Nov 2025, 11:39
Official
Dear Customer, thank you for sharing your feedback. We sincerely regret the frustration and inconvenience you experienced with your order.
Please note that our courier partner, DSV, attempted delivery on several occasions, but the parcels were unfortunately not accepted upon delivery. The items were subsequently returned to our warehouse, and we have since processed a full refund to resolve the matter.
We understand how disappointing this situation must have been and truly apologize for the delay and miscommunication that occurred. Your feedback has been shared with our logistics team to help us improve our delivery and communication processes going forward.
Kind regards,
The Multi Furniture & Appliances Team
The Multi Furniture & Appliances Team