NEVER use their online store Awful service

Item: Multi Furniture and Appliances
Rating: 1
Author: Lwazi M

Worse customer service ever. Made a purchase on the 22nd of october after waiting finally got my stand on the 8th of November upin opening one panel broken. Took pictures sent via email and whatsapp no response the advertised customer service hours are 09h00-16h00 called no answer from 12h00-16h00 even called fhe store they advised only customer services can assist monday morning called numerous times no answer sent whatsapp they just asked when did i collect so they can try get out of the 48hr return policy they have. I have been sending whatsapp texts which are ignored i just want my refund and them to take their defective atand that is all. I think this is by far the worse ervice any store has in the whole of South Africa. I haven't been heloed even now

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Replies (1)

Multi Furniture and Appliances's replyOfficial

19 Nov 2025, 00:43

Hi there, we sincerely apologise for the experience you’ve had.

We understand how frustrating this must have been — especially after receiving a damaged panel and not being able to reach our customer service team.

We can confirm that a full refund has already been processed for your order.

This situation does not reflect the level of service we aim to provide, and we are truly sorry for the inconvenience caused.

To prevent this from happening again, we have strengthened and polished our customer service and in-store collection processes across all franchise stores, ensuring faster responses, higher-quality checks, and more consistent communication.

If you need any further assistance, please feel free to reach out — we’re here to help and make sure everything is resolved properly.

Multi Furniture and Appliances's reply19 Nov 2025, 00:43

Official

If you need any further assistance, please feel free to reach out — we’re here to help and make sure everything is resolved properly.